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FAQ

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Q: How do I order customized USB flash drives from DJW?
A: Ordering is easy! Get a quote from one of our sales representatives first. If you decided to go ahead, then we would prepare a digital artwork for your approval. Once artwork is approved we will prepare a pre-production sample for your to double check before the mass production. Talk to our sales for details.

Q: How long does it take for me to receive my order?
A: Usually it only takes a couple of days but it will also depends on the specific quantity and model you order. If you require data preload and packaging services, it might take a little bit longer. Generally speaking, a turn around of 7-10 working days covers most of our customers’orders.

Q: How will my order be delivered?
A: Your order will be delivered to you via the reliable courier services such as DHL, UPS and Fedex.

Q: Do you have more USB sticks to choose from?
A: Yes! We have a most comprehensive range of USB flash drives and other technology products. And the range is still growing. If you don’t find it our website, it doesn’t mean that we don’t have it. Ask our friendly customer support staff to provide you with more information.

Q: What is a PMS colour?
A: PMS (Pantone Matching System) is the universal color matching system used by printers to get an exact color matched. Provide us with your logo’s PMS colors, and we will match to better meet your corporate design during the printing process.

Q: What file formats do you need from us to print our logo?
A: Our graphic designers prefer vector based graphic files, such as:
* .eps – Encapsulated Postscript
* .ai – Adobe Illustrator
* .pdf – Portable Document Format
However, if you are not able to provide files in the above formats, it doesn’t mean that we can’t do anything. Talk to us and our designers are happy to assist you with your logo files.

Q: What kind of packaging have you got? Can we print the logo on the packaging boxes?
A: We have a large range of USB packagings that can be customized and branded with your logo. Please feel free to contact us for further information.

Q: Can you pre-load the USB flash drives with my data?
A: Yes. We can pre-load your USB memory sticks with your data free of charge! All our customized USB flash drives can be pre-loaded with your specific application or files.

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